Troubleshoot Charging
If the wireless charging pad is blinking green that indicates a charging error which is typically caused by one of the following.
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Troubleshooting
Troubleshoot Bluetooth
If you see a Bluetooth symbol with white exclamation point in a red circle in the top right of the Activity tab like below, this article is for you:. To work properly the HELIOS App needs:. If either of the above is not setup correctly the HELIOS App
Troubleshoot Syncing
If you are experiencing any issues with syncing, please confirm the below:. To return the Core and App to a known state, perform the below actions:
Troubleshoot Invalid Sessions
If you've synced a session and are seeing “Invalid Session Length or Amount of Data”, this means the session didn’t capture enough skating to be considered valid. There are a few commons reasons which you'll see listed on the session's tile on the Ac
Troubleshoot Auto Start
If you've attempted to use Auto Start and did not collect a valid session, there could be a few possible explanations, summarized below:. Our Recommendations: