If the wireless charging pad is blinking green that indicates a charging error which is typically caused by one of the following.

If the wireless charging pad is blinking green that indicates a charging error which is typically caused by one of the following.<ol><li>Insufficient USB power source (most common) - we recommend using a &quot;fast charge&quot; style USB wall plug that will say something like 5.0V, 2.0A. The &gt;2.0A current rating is the important part.&#xA0;</li><li>Unexpected objects in vicinity of charger - be sure there isn&apos;t any object (e.g. metal) besides the Core also laying on top of the charger or too close because the charger detects this and won&apos;t charge.</li><li>Broken wireless charging pad - if yours is broken, contact <a href="mailto:support@helioshockey.com">support@helioshockey.com</a>.</li></ol>

Troubleshoot Charging

If you see a Bluetooth symbol with white exclamation point in a red circle in the top right of the Activity tab like below, this article is for you:. To work properly the HELIOS App needs:. If either of the above is not setup correctly the HELIOS App

If you see a Bluetooth symbol with white exclamation point in a red circle in the top right of the Activity tab like below, this article is for you:<img src="https://uploads.gorgias.io/0eMnwxKBGo479bDN/IMG_6457-9d397613-bfba-4107-add0-b54b9c2c8259.PNG" style="width: 300px;" class="fr-fic fr-dib">To work properly the HELIOS App needs:<ol><li>Bluetooth to be turned ON for your iOS or Android device running the HELIOS App&#xA0;</li><li>Bluetooth permissions to be granted for the HELIOS App in the general settings of iOS or Android device</li></ol>If either of the above is not setup correctly the HELIOS App will be unable to communicate with your Core performance sensor. To fix this, first confirm that you have Bluetooth turned ON.&#xA0;If you still see the symbol, you should check the app permissions. For iOS, go to the iPhone Settings (gray gear icon) and scroll down to HELIOS in the list of your apps. Confirm that the settings and permissions match below including the green slider for Bluetooth.<img src="https://uploads.gorgias.io/0eMnwxKBGo479bDN/IMG_6388-1f0d8523-52a8-4a6b-b25d-b308587558ce.PNG" style="width: 300px;" class="fr-fic fr-dib">

Troubleshoot Bluetooth

If you are experiencing any issues with syncing, please confirm the below:. To return the Core and App to a known state, perform the below actions:

If you are experiencing any issues with syncing, please confirm the below:<ul><li>Bluetooth is turned ON and you have either WiFi or Cellular Data (e.g. LTE, 5G)</li><li>Your smartphone is running the latest HELIOS App from the <a href="https://apps.apple.com/us/app/helios-app/id1517234886" rel="noopener noreferrer" target="_blank">Apple App Store</a> or <a href="https://play.google.com/store/apps/details?id=com.helios.heliosapp&amp;hl=en_US&amp;gl=US" rel="noopener noreferrer" target="_blank">Google Play Store</a></li><li>Your Core is running the latest firmware. See <a href="https://support.helioshockey.com/en-US/updating-core-firmware-300447" rel="noopener noreferrer" target="_blank">Updating Core Firmware</a> for guidance.</li></ul>To return the Core and App to a known state, perform the below actions:<ol><li>Swipe up to hard quit the HELIOS App</li><li>Place your Core on the wireless charging pad</li><li>Re-launch the HELIOS App</li><li>Confirm a battery percentage in the top right of the Activity tab and press the SYNC button again</li></ol>

Troubleshoot Syncing

BACK TO STORE

FAQS

PLAYER

TEAM

HELIOS

Troubleshooting

How to Download

App Setup

Pair Your Core Sensor

Getting Familiar with the HELIOS App

Parent Profiles for Multiple Players

Updating Core Firmware

The HELIOS App

Using the Wireless Charging Pad

Charging the Core

Mounting Overview

How-To: Strap Mount

How-To: Twist Mount

Shoulder Pad Examples

Mounting the Core

Waking Up the Core

Starting and Stopping a Session

Syncing Session Data

Running HELIOS Sessions

How-To: LiveBarn Video

How-To: iPhone, iPad, Android Video

How-To: Pixellot

How-To: Veo

How-To: Other Video Formats

Instant Video Highlights

Recommended HRM Devices

One Time HR Setup

WHOOP Setup

Heart Rate Integrations

Team Setup

Manage HELIOS Membership

Membership

Teams