Troubleshoot SyncingUpdated 5 months ago

If you are experiencing any issues with syncing, please confirm the below:

• Bluetooth is turned ON and you have either WiFi or Cellular Data (e.g. LTE, 5G)
• Your smartphone is running the latest HELIOS App from the Apple App Store or Google Play Store
• Your Core is running the latest firmware. See Updating Core Firmware for guidance.

To return the Core and App to a known state, perform the below actions:

1. Swipe up to hard quit the HELIOS App
2. Place your Core on the wireless charging pad
3. Re-launch the HELIOS App
4. Confirm a battery percentage in the top right of the Activity tab and press the SYNC button again