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FAQS

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TEAM

HELIOS

Get support for common how-to topics and answers to Frequently Asked Questions (FAQ) for your HELIOS Core AI Wearable Sensor, HELIOS App, PRO Membership and more.

HELIOS Support Center

How to Download

App Setup

Pair Your Core Sensor

Getting Familiar with the HELIOS App

Parent Profiles

Updating Core Firmware

Getting Started - HELIOS App and Core Setup

Using the Wireless Charging Pad

Charging the Core

Mounting Overview

How-To: Strap Mount

How-To: Twist Mount

Shoulder Pad Examples

Mounting the Core

Waking Up the Core

Starting and Stopping a Session

Using Auto Start and Auto Stop

Syncing Session Data

Trimming Session Length

Running HELIOS Sessions

METRICS OVERVIEW

What is the HUSTLE SCORE?

What is LOAD?

What is TIME ON ICE / STRIDE TIME?

What is ENERGY RATIO?

What is BURST SPEED?

What is ACCELERATION?

What is TURNOVER RATE?

What is SYMMETRY?

About the HELIOS Metrics

How-To: Spotlight and Share

How-To: LiveBarn Video

How-To: Black Bear TV

How-To: iPhone, iPad, Android Video

How-To: Pixellot

How-To: Veo

How-To: Other Video Formats

How-To: Set a Puck Drop Tag

How-To: Align Session Video

Instant Shift & Drill Run Video

Manage HELIOS Membership

Membership

Recommended HRM Devices

One Time HR Setup

WHOOP Setup

Heart Rate Integrations

Team Setup

Unboxing & Preparing Your Team Hardware

Team Charging Case Details

HELIOS Team Account Setup

Adding Players to a Team Roster

Update Team Devices

Starting and Stopping a Team Session

Syncing Team Data

Uploading and Watching Video Teams

Create a Practice Drill Library

Set Drill Tags in Practice

Invalidate Shifts

Delete Player Sessions

Remove Players From Roster and Unpair Cores

Common Team FAQs

Teams

Troubleshoot Charging

Troubleshoot Bluetooth

Troubleshoot Syncing

Troubleshoot Invalid Sessions

Troubleshoot Auto Start

Troubleshooting

Active Time for Practice and Skills Sessions

September 2025 - HELIOS App 4.0.0

December 2025 - HELIOS App 4.1.X

Product Updates

All articles

Categories

Getting Started - HELIOS App and Core Setup

Charging the Core

Mounting the Core

Running HELIOS Sessions

About the HELIOS Metrics

Instant Shift & Drill Run Video

Membership

Heart Rate Integrations

Teams

Troubleshooting

Product Updates