Troubleshoot Auto StartUpdated 7 days ago

If you've attempted to use Auto Start and did not collect a valid session, there could be a few possible explanations, summarized below:

1. Insufficient Skating - the device needs to observe sufficient skating within 2 hours of when you pre-scheduled the Auto Start. The entire session can run well beyond the 2 hours, but it needs to trigger before the 2 hours timeout.
2. Incorrect Mounting - if your device is ending Auto Start sessions (or non-Auto Start sessions) after 10 minutes due to incorrect mounting, this means your Core is not mounted correctly for proper use.
3. Back Mounting - generally speaking, the device recognizes skating best on the front of your shoulder pads, so there is a chance that back mounting is a factor.

Our Recommendations:

1. Hit the Ice and Skate! - the best way to trigger Auto Start is to hit the ice and start skating (a sequence of starts and stops).
   
2. Consider Front Mounting - if that's an option (with proper mounting technique, of course). Note: it's not productive to switch from the Back to Front if it's going to be a poor mounting on the front. See Mounting the Core for guidance.