# helioshockey

> Public Help Center articles for helioshockey.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How to Download](https://support.helioshockey.com/en-US/how-to-download-262861.md): The HELIOS App is available on both the Apple App Store for iOS devices and the Google Play Store for Android devices. You can download the latest version using the below links:. Download HELIOS App for iOS. Download HELIOS App for Android
- [App Setup](https://support.helioshockey.com/en-US/app-setup-262837.md): Once the HELIOS App is installed on your iOS or Android device, you will complete a few onboarding steps to setup your Player, Parent or Coach profile. Important Notes:. As a new user tap JOIN NOW to begin setting up your profile. Above - popups when
- [Pair Your Core Sensor](https://support.helioshockey.com/en-US/pair-your-core-sensor-262836.md): To complete setup and unlock the full HELIOS App functionality, you need to pair your HELIOS Core performance sensor. Step 1: Let's pair your device. Have your device and charger ready. Click NEXT. Step 2: Place your device on the charger to wake it
- [Getting Familiar with the HELIOS App](https://support.helioshockey.com/en-US/getting-familiar-with-the-helios-app-262860.md): Let's take a quick look at how the HELIOS App is designed and get familiar with where everything is located. The App uses a tab navigation at the bottom of the screen with five tabs - Social, Activity, Start, Skills and Profile. Each tab delivers a k
- [Parent Profiles](https://support.helioshockey.com/en-US/parent-profiles-285155.md): A Parent profile allows you to set up a single login to view and run sessions for one or more child players in your family. Once a Parent profile is created, two or more Parents can be logged into the same profile (email and password) on their indivi
- [Updating Core Firmware](https://support.helioshockey.com/en-US/updating-core-firmware-300447.md): It is important to keep your HELIOS Core performance sensor running the latest firmware for best results. To check for updates follow the below steps:. Latest Firmware: April 6th, 2026 (04/06/2026).
- [Using the Wireless Charging Pad](https://support.helioshockey.com/en-US/using-the-wireless-charging-pad-262839.md): Included in every HELIOS Core box is a wireless charging pad and USB cable to power the pad as shown below:. To get started, plug the smaller micro-USB end of the USB cable into the back of the wireless charging pad. Next plug the larger USB end of t
- [Mounting Overview](https://support.helioshockey.com/en-US/mounting-overview-262871.md): Included in every HELIOS Core box are two mounting options, Strap Mount and Twist Mount shown below: You can choose a mounting option based on your shoulder pad compatibility and preference. In general:
- [How-To: Strap Mount](https://support.helioshockey.com/en-US/how-to-strap-mount-262835.md): Follow the below instructions for best results with the Strap Mount:
- [How-To: Twist Mount](https://support.helioshockey.com/en-US/how-to-twist-mount-262834.md): Follow the below instructions for best results with the Twist Mount:
- [Shoulder Pad Examples](https://support.helioshockey.com/en-US/shoulder-pad-examples-262872.md)
- [Waking Up the Core](https://support.helioshockey.com/en-US/waking-up-the-core-262917.md): The Core sensor is designed to save battery by moving between different power states depending on whether it’s in use, charging, or idle. Once you know what each state means, it’s easy to get your Core awake and ready to connect in the HELIOS App. Qu
- [Starting and Stopping a Session](https://support.helioshockey.com/en-US/starting-and-stopping-a-session-262842.md): To get started you'll want to tap the middle tab bar option in the HELIOS App which is an orange circle with the white HELIOS logo inside. Next you'll select the type of session you want to run. There are three types of HELIOS sessions, summarized be
- [Using Auto Start and Auto Stop](https://support.helioshockey.com/en-US/using-auto-start-and-auto-stop-2502871.md): What is Auto Start?. The Auto Start feature allows for a session to be pre-scheduled up to 2 hours (120 minutes) before skating will begin so that the session will be automatically collected. It was designed to make starting sessions easier for all u
- [Syncing Session Data](https://support.helioshockey.com/en-US/syncing-session-data-262843.md): After a session is stopped, the HELIOS App will automatically attempt to sync that session. In order to sync the iOS or Android device running the HELIOS App must remain close to the Core for Bluetooth connectivity and must also have internet connect
- [Trimming Session Length](https://support.helioshockey.com/en-US/trimming-session-length-2503125.md): What is Session Trimming?. The Session Trimming feature allows up to 20 minutes to be "trimmed" off the beginning and end of the session length as needed after the session is synced. Once trimmed, the data for the session is reprocessed to only inclu
- [METRICS OVERVIEW](https://support.helioshockey.com/en-US/metrics-overview-5453258.md): Metrics Overview:. What are the HELIOS Metrics and where to find them. Below highlights how the HELIOS Metrics show up in the App for an individual session and explains details for each metric:. Metrics must be viewed together and not in isolation:.
- [What is the HUSTLE SCORE?](https://support.helioshockey.com/en-US/what-is-the-hustle-score-5434359.md): What is Measured:. What It Tells You:. Why Coaches Use It:. Primary Drivers:. Hustle Score is driven by three main factors:. Why it Matters:. How to Use:
- [What is LOAD?](https://support.helioshockey.com/en-US/what-is-load-5434360.md): What is Measured: Load is measuring total work performed on the ice. Why it Matters: Load tells you how much work a skater is doing on the ice, not just in a single drill, but in total (skating, shooting, checking, etc.).
- [What is TIME ON ICE / STRIDE TIME?](https://support.helioshockey.com/en-US/what-is-time-on-ice--stride-time-5453387.md): HELIOS tracks every stride to measure how players spend their time on the ice. Knowing how much ice time each player has is important, but understanding what they did during that ice time is critical. Looking at Time On Ice:. Active Time. Stride Time
- [What is ENERGY RATIO?](https://support.helioshockey.com/en-US/what-is-energy-ratio-2492252.md): What is Measured:. Energy Ratios will vary by player and position and by session type:. Forwards. Defense
- [What is BURST SPEED?](https://support.helioshockey.com/en-US/what-is-burst-speed-262844.md): What is Measured:. Average Speed: the average of all speed bursts in a session. Max Speed: the single highest speed reached in a session. Why Speed is Difficult to see from the "Eye Test" point of view:. Why it Matters:. How to Use It:
- [What is ACCELERATION?](https://support.helioshockey.com/en-US/what-is-acceleration-262849.md): What is Measured:. What Impacts Acceleration:. Physical Strength: Muscular and overall body composition affects force production. Skating Posture & Mechanics: Optimized form can improve Acceleration. Knees bent. Strong edge engagement. Legs under the
- [What is TURNOVER RATE?](https://support.helioshockey.com/en-US/what-is-turnover-rate-262845.md): What is Measured:. What it Tells You:. Reading the Metric:. Quick Feet ≠ Fast Skating:. How to Use It:
- [What is SYMMETRY?](https://support.helioshockey.com/en-US/what-is-symmetry-262850.md): What is Measured:. What’s Normal?. When to Look Deeper:. Symmetry in Action:. Common Causes of Poor Symmetry. Key Coaching Insights. Symmetry Data Utilization. How to Use It:
- [How-To: Spotlight and Share](https://support.helioshockey.com/en-US/how-to-spotlight-and-share-1012033.md): Want to share the epic highlights from your shift or drill run videos? Hate how landscape video looks on social? Don't worry - we have developed the solution!. The Spotlight feature is powered by bleeding-edge AI technology that processes your shift
- [How-To: LiveBarn Video](https://support.helioshockey.com/en-US/how-to-livebarn-video-262852.md): Follow the below steps to generate your instant shift videos for a game (or drill run videos for a practice/skills) recorded on LiveBarn. These steps are best done on a computer.
- [How-To: Black Bear TV](https://support.helioshockey.com/en-US/how-to-black-bear-tv-1012736.md): Follow the below steps to generate your instant shift videos for a game (or drill run videos for a practice/skills) recorded on Black Bear TV. During the Session - these steps are done inside the HELIOS App. Post Session - these steps are best done o
- [How-To: iPhone, iPad, Android Video](https://support.helioshockey.com/en-US/how-to-iphone-ipad-android-video-262919.md): Follow the below steps to generate your instant shift videos for a game (or drill run videos for a practice/skills) recorded on an iPhone, iPad or Android. These steps are best done on a computer.
- [How-To: Pixellot](https://support.helioshockey.com/en-US/how-to-pixellot-428816.md): Follow the below steps to generate your instant shift videos for a game (or drill run videos for a practice/skills) recorded on Pixellot. During the Session - these steps are done inside the HELIOS App. Post Session - these steps are best done on a c
- [How-To: Veo](https://support.helioshockey.com/en-US/how-to-veo-428819.md): Follow the below steps to generate your instant shift videos for a game (or drill run videos for a practice/skills) recorded on Veo. These steps are best done on a computer.
- [How-To: Other Video Formats](https://support.helioshockey.com/en-US/how-to-other-video-formats-446108.md): Follow the below steps to generate your instant shift videos for a game (or drill run videos for a practice/skills) recorded on any camera not supported by one of our direct integrations. During the Session - these steps are done inside the HELIOS Ap
- [How-To: Set a Puck Drop Tag](https://support.helioshockey.com/en-US/how-to-set-a-puck-drop-tag-1394040.md): HELIOS can cut shifts from any video source. However, some video formats do not have the necessary timestamp information for HELIOS to cut shift video. For these video sources, you need to set a Puck Drop Tag in order to generate Instant Shift Highli
- [How-To: Align Session Video](https://support.helioshockey.com/en-US/how-to-align-session-video-1394041.md): To process shift videos or practice drill run videos from any video source besides LiveBarn, iPhone, iPad, Android, or Veo Cam, you will need to Align Session Videos in the web dashboard. A Puck Drop Tag must have been set during the game (or Drill T
- [Manage HELIOS Membership](https://support.helioshockey.com/en-US/manage-helios-membership-295074.md): Memberships are managed using the HELIOS Web Dashboard (https://app.helioshockey.com/). The login uses the same email and password as the HELIOS App. Once logged in, click the Membership option from the left side bar. If you don't have a payment info
- [Recommended HRM Devices](https://support.helioshockey.com/en-US/recommended-hrm-devices-262847.md): We now have Heart Rate Monitor (HRM) integrations for Polar, WHOOP, Wahoo, MyZone, Garmin and any other standard Bluetooth HRM to bring heart rate (HR) data into you HELIOS sessions. To get started you will complete the One Time HR Setup in the HELIO
- [One Time HR Setup](https://support.helioshockey.com/en-US/one-time-hr-setup-262918.md): To get started using a Heart Rate Monitor (HRM) with HELIOS, you'll just complete the below one-time HR setup steps. You will need the HELIOS App and your Core sensor for this. IMPORTANT: Step 5 is critical and configures your Core sensor with your s
- [WHOOP Setup](https://support.helioshockey.com/en-US/whoop-setup-262848.md): In addition to the steps outlined in One Time HR Setup, WHOOP users need to enable the Broadcast Heart Rate slider inside the WHOOP App under Account & Settings > Device Settings as shown below:
- [Unboxing & Preparing Your Team Hardware](https://support.helioshockey.com/en-US/unboxing-and-preparing-your-team-hardware-4420414.md): Summary: Getting your Cores and Team Charging Case ready for the season. To ensure a smooth experience for your coaches and players, follow these steps to organize your hardware (Case & Cores) before your first team meeting.HELIOS - Unboxing Your Cor
- [Team Charging Case Details](https://support.helioshockey.com/en-US/team-charging-case-details-753162.md): Team Charging Case Details - January 2026. The Team Charging Case has a wireless pad for each Core. You should never remove these pads unless instructed to by your team representative, or a HELIOS Customer Support Agent. When actively charging, each
- [HELIOS Team Account Setup](https://support.helioshockey.com/en-US/helios-team-account-setup-753175.md): Summary: Ensuring everyone has the correct account set up in the HELIOS App. Before you can build your roster on the HELIOS Team platform, every participant (Coaches and Players) must have the correct account type setup. For Coaches: You must create
- [Team Setup](https://support.helioshockey.com/en-US/team-setup-4640040.md): Summary: Connecting Cores to Players, Building your team roster, and Updating your Team Devices. Once accounts are created, follow the steps below to set up your Team. The process below may take upwards of 60 minutes, depending on your internet speed
- [Adding Players to a Team Roster](https://support.helioshockey.com/en-US/adding-players-to-a-team-roster-753165.md): Coaches and players should have all created their profiles before this steps. For more information about how to do those steps, look at these articles:. When Cores and Team Case have arrived:. **Player now waits for the Coach to come around and add a
- [Update Team Devices](https://support.helioshockey.com/en-US/update-team-devices-753179.md): Summary: Learn how to update your team devices so you can properly run Team Sessions and update to the latest firmware.HELIOS is constantly working to develop the product into the best version possible. We are building new features and updating the s
- [Starting and Stopping a Team Session](https://support.helioshockey.com/en-US/starting-and-stopping-a-team-session-4645292.md): Summary: How to Run Team Sessions. Running a Team Session allows you to capture real-time data for every player simultaneously. In order to start a Team session (Game, Practice, or Skills), you only need to have Bluetooth connectivity and to be withi
- [Syncing Team Data](https://support.helioshockey.com/en-US/syncing-team-data-753386.md): Data is stored locally on the Core during the session. It only moves to the HELIOS Cloud (where everyone will have access to data on their App or in the Coaching Suite) once it is synced.HELIOS needs both Bluetooth and WiFi/ Cellular signal in order
- [Uploading and Watching Video Teams](https://support.helioshockey.com/en-US/uploading-and-watching-video-teams-753558.md): HELIOS streamlines Shift Video for Players and Coaches by using skating activity from the Core sensor to cut shift and drill video. To get shift video for players, the coach will need to upload the video to the HELIOS Web Dashboard. Make sure all dat
- [Create a Practice Drill Library](https://support.helioshockey.com/en-US/create-a-practice-drill-library-4421223.md): HELIOS enables users to tag their practice drills. When Coaches tag their practices, HELIOS will automatically cut practice video and aggregate performance data for each drill. Performance Data by Drill. When a Coach tags their drills, HELIOS will co
- [Set Drill Tags in Practice](https://support.helioshockey.com/en-US/set-drill-tags-in-practice-4421227.md): HELIOS can also cut Practice Video. Similar to shifts in a game, HELIOS can cut players’ drill runs in practice. We also cut full drills for Coaches to review. In order to cut practice video, the Coach needs to define which drill is happening, when i
- [Invalidate Shifts](https://support.helioshockey.com/en-US/invalidate-shifts-4421228.md): HELIOS determines which shifts are valid and invalid. If a shift is below 5 seconds of stride time or 25 seconds of active time, HELIOS automatically invalidates the shift. You can review your shifts and decide whether to validate or invalidate shift
- [Delete Player Sessions](https://support.helioshockey.com/en-US/delete-player-sessions-4640036.md): Summary: Deleting individual player sessions when there is incorrect participation or missing data. There may be situations where a Coach wants to remove Players from a session. This can happen if:. In these cases, it's best to delete individual play
- [Remove Players From Roster and Unpair Cores](https://support.helioshockey.com/en-US/remove-players-from-roster-and-unpair-cores-4421239.md): Summary: Training on how to handle updating the Team Roster when Players join or leave in the middle of the season, or at the end of the year. There are many situations where you will need to update your roster, add or remove players, or unpair Cores
- [Common Team FAQs](https://support.helioshockey.com/en-US/common-team-faqs-4421244.md): Below are some common questions that coaches ask about the HELIOS Team Platform:. Can I share HELIOS Cores between different players on my team? No. HELIOS Cores can only be paired to one Player profile at a time. It cannot be shared between multiple
- [Troubleshoot Charging](https://support.helioshockey.com/en-US/troubleshoot-charging-262920.md): If the wireless charging pad is blinking green that indicates a charging error which is typically caused by one of the following.
- [Troubleshoot Bluetooth](https://support.helioshockey.com/en-US/troubleshoot-bluetooth-262932.md): If you see a Bluetooth symbol with white exclamation point in a red circle in the top right of the Activity tab like below, this article is for you:. To work properly the HELIOS App needs:. If either of the above is not setup correctly the HELIOS App
- [Troubleshoot Syncing](https://support.helioshockey.com/en-US/troubleshoot-syncing-382223.md): If you are experiencing any issues with syncing, please confirm the below:. To return the Core and App to a known state, perform the below actions:
- [Troubleshoot Invalid Sessions](https://support.helioshockey.com/en-US/troubleshoot-invalid-sessions-2581860.md): If you've synced a session and are seeing “Invalid Session Length or Amount of Data”, this means the session didn’t capture enough skating to be considered valid. There are a few commons reasons which you'll see listed on the session's tile on the Ac
- [Troubleshoot Auto Start](https://support.helioshockey.com/en-US/troubleshoot-auto-start-2614240.md): If you've attempted to use Auto Start and did not collect a valid session, there could be a few possible explanations, summarized below:. Our Recommendations:
- [Active Time for Practice and Skills Sessions](https://support.helioshockey.com/en-US/active-time-for-practice-and-skills-sessions-2435021.md): 09/05/2025. ACTIVE TIME UPDATE. As we prepare for a major product update including the launch of several new features, we are making a change to how Active Time is determined for Practice and Skills sessions. Existing HELIOS users will see a reductio
- [September 2025 - HELIOS App 4.0.0](https://support.helioshockey.com/en-US/september-2025---helios-app-400-2512723.md): 09/24/2025. INSIDE LOOK: WHAT'S NEXT FOR HELIOS. At HELIOS, we’re relentless about one thing: helping hockey players and coaches unlock their full potential through better data. That means our technology has to do more than just track — it has to dis
- [December 2025 - HELIOS App 4.1.X](https://support.helioshockey.com/en-US/december-2025---helios-app-41x-3857682.md): 09/24/2025. INSIDE LOOK: THE NEW HUSTLE SCORE (1-99). Your Hustle Score is now a numerical value and includes a color-coded effort level at the end of every session. No guessing. No hiding. Just clear proof of how hard you worked. And there’s more —